2. Price and payment
2.1 Credit accounts are set up at the discretion of LSD Design
2.2 The client will pay LSD Design the agreed fee as quoted.
2.3 LSD Design will invoice the client at 30 days if feedback is not received to progress the client's project.
2.4 Invoices from LSD Design to client with credit accounts for supply of goods or services should be paid in full within 30 days of invoice.
2.5 If the client does not have a credit account with LSD Design , goods or services must be paid for on collection of the completed job. Payment can be made by cheque or cash.
2.6 LSD Design reserves the right (without disclosing a reason) to demand payment for work on collection at any time.
2.7 The client will pay LSD Design any expenses incurred by in connection with the recovery of monies outstanding (including legal costs on an indemnity basis).

3. Ordering
3.1 Orders for work must be given in writing to LSD Design by the client - either by email or snail mail.
3.2 Not withstanding clause 3.1, if LSD Design accepts a verbal order from the client, LSD Design will not be held responsible for any mistakes (made by either party) arising from that verbal order.
3.3 LSD Design reserves the right to refuse to accept any order.

4. Quotations
4.1 All quotations given by LSD Design will be valid for 28 days from the date of quotation.
4.2 All quotations will be supplied in writing. A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to LSD Design . No work will commence until this document has been received by LSD Design .
4.3 A verbal estimate will not be considered as binding until the amount has been confirmed in writing and accepted by the client.
4.2 If the client's final order changes from the original specification made for the quotation, LSD Design reserves the right to vary the quotation.

5. Proofing
5.1 LSD Design will supply the client with either a hard copy or PDF proof.
5.2 Whilst we endeavour to provide a thorough, error-free service, it is the sole responsibility of the client to check all content of said proof - including spelling, grammar, punctuation and use of images - unless otherwise stipulated by LSD Design .
5.3 LSD Design will provide the client with up to three proofs, unless otherwise agreed at commencement of the project. As a guideline these proofs should progress through the following stages:
Proof 1: amendments to general design/layout (including image usage)
Proof 2: corrections to text (including grammar and spelling)
Proof 3: (final proof) check all content thoroughly and sign off in writing. LSD Design cannot accept liability for errors within the copy beyond this stage.

6. Turnaround times
6.1 Turnaround times are normal target times only and LSD Design accepts no liability for failure to meet these times, but will use its best endeavours to do so.

7. Image quality
7.1 LSD Design will inform the client if images supplied are - in their professional opinion - not of suitable quality for print. However, if the client once apprised of this, chooses to retain use of the image in question, LSD Design will not be held responsible for quality of reproduction.

8. Print material and finish
8.1 Unless stated by the client, LSD Design will decide, at its sole discretion, weight of material and which print finish to use (either semi-matt or gloss).

9. Web-design and publishing
9.1 Unless otherwise stipulated, LSD Design will not accept responsibility for ensuring that a client's website is catalogued or ranked highly by any search engine.
9.2 LSD Design cannot guarantee the appearance of any website it designs will not alter within the confines of non-specified browsers or monitor dimensions.
9.3 LSD Design will supply the client with all login information pertaining to the client's site.
9.4 After work on the client's web-site has been ceased, LSD Design will not be held responsible for the maintenance, monitoring or upkeep of said site unless otherwise agreed in writing.
9.5 If payment for design services is not received within the agreed time period, LSD Design reserves the right to remove any unpaid-for content from the client's website.
9.6 Unless otherwise stipulated in writing, it is the client's sole responsibility to ensure payment (monthly or annual) for the domain name and web-space associated with their site.
9.7 Although LSD Design may sometimes offer the set-up of POP3 mailboxes as part of its website publishing service, it cannot be held responsible for any problems that occur as a result of the client's own email software or set up. Any assistance requested in this matter will be charged at the standard hourly rate.

10. Colour balancing
10.1 LSD Design will, if requested by the client, scan images to a colour balance provided by the client by way of reference prints or polaroids.
10.2 If no such request or reference material is provided by the client LSD Design will scan and/or print images using its own ‘judgement’ for colour balancing.
10.3 Digital printing methods cannot guarantee exact matching to pantone references. However LSD Design can, on request, supply the client with one digital proof before publication. Further proofs will be subject to charge at an agreed rate.

11. Uncollected work
11.1 If any items of work including prints and original files belonging to a client are not collected after 12 months of the requested work being done, LSD Design reserve the right to dispose of such material.

12. Copyright and moral rights
12.1 All creative material produced by LSD Design - including logo visuals, design proofs, website design and design concepts - remains the legal copyright of LSD Design until such time as the client’s payment is received and the contract completed, or until written confirmation has been given.
12.2 LSD Design claims no copyright in material submitted to us for the purposes of fulfilling the client's instruction.
12.3 The client warrants that the client owns or controls all rights, has obtained all copyright, or has permissions, consents and waivers that as are now and hereafter required for all copying, processing, scanning, printing and manipulation to be undertaken by LSD Design.
12.4 The client also warrants that no copyright or moral rights will be infringed by LSD Design carrying out the requested work.
12.5 The client agrees to indemnify LSD Design against all losses, damages, claims or expenses which LSD Design may incur by virtue of any breach of the above warranties.

13. Liability
13.1 The client must contact LSD Design concerning details of an invoice within 7 days of the date of the invoice.
13.2 LSD Design ’s liability to the client or any other party for the loss including theft, or destruction or damage to any materials provided by the client which are deposited with LSD Design for whatever reason;-
13.2.1 Will be limited to the replacement cost of the actual material and;
13.2.2 LSD Design will not be liable for the cost of reshooting or reprinting the material contained on the material and;
13.2.3 LSD Design will not be liable for any loss or damage to the client or any other party including loss of income and;
13.2.4 It is the client's responsibility to insure against such loss and damage.
13.3 LSD Design will not be liable for failing to complete any contract between LSD Design and the client due to circumstances beyond LSD Design’s control including loss of power supply, machine breakdown, loss of materials, fire, storm, flood, act of god, war, civil disturbance or terrorism.

© LSD Design / last updated October 2009

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